سال انتشار: ۱۳۸۵

محل انتشار: هفتمین کنفرانس بین المللی مدیران کیفیت

تعداد صفحات: ۲۵

نویسنده(ها):

James Harrington – CEO Harrington Middle East, UAE Harrington Institute, USA

چکیده:

There are three parts to managing change:
– Defining how the organization needs to change
– Defining what the organization needs to do to change
– Managing the change process
This paper defines an approach to managing each of the three parts of the change process.