سال انتشار: ۱۳۸۳
محل انتشار: پنجمین کنفرانس بین المللی مدیران کیفیت
تعداد صفحات: ۱۸
Mehdi Jamshidian – Ph.D. in Organization and Management, Associate Professor, Head of the Department, Department of Management, University of Isfahan, Iran
Arash Shahin – Ph.D. in Industrial Engineering – Quality Engineering, Assistant Professor, Department of Management, University of Isfahan, Iran
Major objective of this paper is to address the competing views on both concepts in an attempt to show that both approaches complement each other and ISO 9000 should be used as the first step and in association with TQM to secure organisational success.