سال انتشار: ۱۳۸۲

محل انتشار: اولین کنفرانس بین المللی فناوری اطلاعات و دانش

تعداد صفحات: ۶

نویسنده(ها):

Hasnain Z. Baloch – Faculty of Information Science and Technology Multimedia University, Malacca Campus, Malaysia

چکیده:

Wireless Networks and mobile computing is experiencing an explosive growth, with millions of users and business ventures are explores its usage. A traveler (tourist, or a businessman) has to travel quite frequently. WAP (Wireless Application Protocol) has allowed mobile service providers to take their users one step forward to that promise of mobility. Hotels must operate around the clock to fulfill the demand for travelers and providing excellent service to their customers. The objectives of our paper are how WAP, AIML and Internet can help these hotels. How can they acquire the maximum number of clients? How can they survive the increased competition? How can they keep their travelers better informed about their services? Travelers are the hotels’ targeted market, and travelers are always on the move, and so should be the hotel to get their attention and make it easy for them. Our proposed solution not only helps hotels to work around the clock they can make use of AIML in promoting their services. We investigate how the customization of ALICE can get more customer satisfaction.